Privacy Policy

This Privacy Policy outlines how Yuko Pets ("we," "us," or "our") collects, uses, discloses, and safeguards your Personal Data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore and its associated regulations.

By accessing our website, purchasing our functional pet food, supplements, or care products, or utilizing our health consultation tools, you acknowledge and agree to the terms outlined in this Privacy Policy.

1. Personal Data We Collect

Under the PDPA, "Personal Data" refers to data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access.

To deliver our products and personalized wellness recommendations, we collect:

• Identity and Contact Details: full name, billing address, Singapore delivery address, phone number, and email address.
• Transaction and Account Data: account login credentials, purchase history, recurring subscription choices, delivery preferences, and payment confirmations via PayNow or card processors.
• Pet Profile and Wellness Data: pet name, species, breed, age, weight, activity levels, health concerns (e.g., skin allergies, digestive sensitivities, joint stiffness), current diet, and functional nutrition goals.
• Technical and Usage Data: IP address, browser type, operating system, device identifiers, browsing patterns, and cookie data gathered during your visits to our site.

2. How We Collect Your Personal Data

We collect Personal Data through direct interactions and automated site technologies, including when you:

• Register an account or place an order on the Yuko Pets website.
• Complete our online pet health profile, skin/gut assessment, or dietary questionnaire.
• Subscribe to our newsletters, recurring delivery plans, or wellness guides.
• Reach out to our customer care team via email, chat, contact forms, or social media.
• Submit reviews, participate in pet health surveys, or engage in promotional events.
• Browse or interact with our website via standard cookies and analytics services.

3. Purpose of Collection, Use, and Disclosure

We process your Personal Data in accordance with the PDPA for the following operational and business purposes:

• Order Processing and Local Fulfillment: managing purchases, processing payments, and arranging local Singapore doorstep delivery via third-party courier services.
• Holistic Nutrition Personalization: creating tailored feeding guides, functional supplement recommendations, and targeted skin/coat or digestive routines for your pet.
• Customer Support and Consultation: assisting with order tracking, product inquiries, feeding transitions, or subscription adjustments.
• Marketing and Educational Communications: sending newsletters, holistic pet health tips, product updates, and promotional offers (only where explicit consent is granted or as permitted by law). You may unsubscribe at any time.
• Legal and Regulatory Compliance: fulfilling statutory tax requirements, accounting rules, consumer protection mandates, or lawful requests from Singapore regulatory authorities.

4. Disclosure of Personal Data to Third Parties

Yuko Pets does not sell, rent, or trade your Personal Data. We disclose data solely to trusted third-party service providers acting on our behalf, bound by strict confidentiality obligations and PDPA compliance standards:

• Logistics and Fulfillment Partners: local Singapore couriers (e.g., Ninja Van, Qxpress, SingPost) to deliver orders.
• Payment Gateways: secure payment processors (e.g., Stripe, HitPay, PayNow processing networks).
• IT Infrastructure and Cloud Hosting: secure server hosting, database storage, and platform operations providers.
• Marketing and Data Analytics: email delivery platforms and web analytics tools (e.g., Google Analytics).
• Professional Advisors: legal advisors, auditors, and accountants as required for business governance.

5. Consent and Right to Withdraw Consent

By providing your Personal Data to Yuko Pets, you consent to our collection, use, and disclosure of that data for the purposes set out in this policy.

• Withdrawing Consent: you may withdraw your consent for data collection, use, or disclosure at any time by contacting our Data Protection Officer in writing.
• Impact of Withdrawal: if you withdraw consent for essential services (such as processing delivery addresses or payment clearance), we may no longer be able to fulfill your orders or maintain your Yuko Pets account.

6. Access and Correction Rights

In accordance with the PDPA, you have the right to request:

• Access to the Personal Data we hold about you and information on how it has been used or disclosed within the preceding 12 months.
• Correction of any inaccuracies or omissions in your Personal Data record.

To make an Access or Correction request, please write to our Data Protection Officer. A reasonable administrative fee may apply for access requests as permitted under the law.

7. Protection and Security Measures

We enforce appropriate technical, organizational, and physical safeguards to protect your Personal Data against loss, unauthorized access, collection, use, copying, modification, or disclosure. Security measures include:

• Standard Secure Sockets Layer (SSL) encryption across our platform.
• Restricted internal access controls on a strict need-to-know basis.
• Monitoring of hosting infrastructure and secure payment gateways.

While we take every reasonable precaution, no method of electronic transmission or cloud storage is 100% secure. We regularly evaluate and update our security protocols.

8. Data Retention

We retain Personal Data only for as long as necessary to fulfill the operational purposes for which it was collected or to satisfy legal, tax, and business requirements in Singapore. Once no longer required, data is securely destroyed or anonymized.

9. Cross-Border Data Transfers

If your Personal Data is stored or processed on cloud servers located outside Singapore, Yuko Pets ensures that the receiving entity provides a standard of protection comparable to the requirements under the Singapore PDPA.

10. Cookies and Digital Tracking

Our website uses cookies to remember your cart items, store account preferences, and analyze site traffic to improve user experience. You can modify your browser settings to decline cookies, though certain interactive features or checkout functions may be impacted.

11. Contacting Our Data Protection Officer (DPO)

For inquiries, data access requests, or feedback regarding our privacy practices, please contact our designated Data Protection Officer:

• Attn: Data Protection Officer
• Entity: Yuko Pets Pte. Ltd.
• UEN: [to be added]
• Email: dpo@yukopets.com
• Address: [registered Singapore office address to be added]

12. Governing Law

This Privacy Policy and your use of the Yuko Pets website are governed exclusively by the laws of the Republic of Singapore. Any legal disputes shall be submitted to the exclusive jurisdiction of the Singapore courts.

13. Updates to This Policy

We reserve the right to modify this Privacy Policy to reflect changes in local laws or business operations. Revisions will be published on this page with an updated "Last Updated" date.

Contact

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to keane@yukopets.com.