Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the website operated by Yuko Pets Pte. Ltd. (UEN: [to be added]) ("Yuko Pets," "we," "us," or "our"), as well as all purchases of functional pet foods, TCM-inspired supplements, grooming products, and subscriptions placed through our platform.

By browsing our website, registering an account, or completing a purchase, you agree to comply with and be bound by these Terms.

1. General Conditions and Business Scope

• Entity and Jurisdiction: Yuko Pets Pte. Ltd. is a registered business entity in the Republic of Singapore. All transactions and platform interactions are governed under Singapore law.
• Acceptance: if you do not agree to these Terms, you must refrain from purchasing our products or using our website services.
• Age Qualification: you must be at least 18 years of age or possess legal parental/guardian consent to make purchases on this website.

2. Holistic Product and Veterinary Disclaimer

• Wellness and Nutritional Purpose: all Yuko Pets products, formulations, TCM-inspired concepts (such as food thermal properties and root-cause balance), and online content are designed strictly for general pet nutrition and holistic wellness support.
• Not Veterinary Medicine: our products and educational articles are not intended to diagnose, treat, cure, or prevent any medical condition or acute disease. They do not replace formal veterinary examination, medical diagnosis, or prescription treatments.
• Individual Variations: every pet's physiology is unique. Individual results from functional supplements or dietary changes may vary. Always consult your veterinarian before introducing new supplements or making major dietary transitions, especially for pets with pre-existing medical conditions, under medication, or pregnant/lactating.

3. Product Availability, Pricing and GST

• Currency and GST: all prices listed on our website are in Singapore Dollars (SGD). Prices are inclusive of Singapore Goods and Services Tax (GST) where applicable, unless stated otherwise.
• Pricing Accuracy: while we endeavor to ensure all pricing and product descriptions are accurate, errors may occur. If we discover a pricing error on an item you ordered, we reserve the right to cancel the order or contact you for confirmation before dispatch.
• Stock Availability: all orders are subject to stock availability. If an item is out of stock after an order is placed, we will notify you and offer a replacement, store credit, or a full refund.

4. Promo Codes, Discounts and Loyalty Rewards

• Usage Limits: promotional discount codes, introductory offers, and referral credits are valid for single use per customer/household unless explicitly stated otherwise.
• Non-Stackable: promotional codes cannot be combined with other ongoing sales, subscription discounts, or bundle offers unless specified.
• Non-Transferable: promo codes, store credits, and loyalty rewards carry no cash value and cannot be transferred, resold, or exchanged for cash.
• Promo Abuse: Yuko Pets reserves the right to cancel orders or void rewards if we suspect fraudulent activity, duplicate accounts created to bypass promo limits, or abuse of discount policies.

5. Orders, Payments and Subscription Terms

• Payment Processing: full payment must be authorized via PayNow, major credit/debit cards, or approved digital wallets prior to order dispatch.
• Order Modifications: orders enter our fulfillment queue quickly. Requests to modify or cancel an order must be submitted within 1 hour of placing the order. Once an order is packed or dispatched, it cannot be canceled.
• Recurring Subscriptions: enrolling in a Yuko Pets subscription authorizes us to charge your saved payment method automatically at your chosen delivery frequency until you pause or cancel. Subscription changes must be made at least 3 business days prior to the next billing date.

6. Risk of Loss and Cold Chain Delivery

• Risk Transfer: risk of loss and damage to products passes to you upon delivery by our courier partner to your specified Singapore address.
• Perishable Items: for fresh, gently cooked, or frozen food deliveries, you are responsible for ensuring adequate cold storage upon receipt. If you authorize an unattended doorstep drop-off, Yuko Pets accepts no liability for thawing, spoilage, or theft occurring after drop-off.

7. Returns, Refunds and Consumer Protection

• Singapore CPFTA: our return and refund policies operate in accordance with the Consumer Protection (Fair Trading) Act (CPFTA) of Singapore.
• Perishable Goods: fresh, gently cooked, and frozen foods are strictly non-returnable and non-refundable once delivered, except in cases of verified transit damage, manufacturing defects, or spoilage upon arrival.
• 7-Day Taste Guarantee: if your dog won't eat our food within 7 days of delivery, contact us and we will make it right, even if the bag has been opened.
• 30-Day Returns: our dry food, supplements and care products may be returned within 30 days of delivery for a refund, as set out in our Refund Policy.
• Full Details: please refer to our dedicated Refund Policy for complete guidelines.

8. User Content, Reviews and Intellectual Property

• Ownership: all content on this website, including logos, product names, text, graphics, TCM nutrition frameworks, and code, is the property of Yuko Pets Pte. Ltd. and protected by intellectual property laws.
• User Submissions: when you submit product reviews, pet photos, or testimonials on our site or social channels, you grant Yuko Pets a royalty-free, perpetual license to use, reproduce, and publish that content for marketing and educational purposes.

9. Limitation of Liability

To the maximum extent permitted by Singapore law:

• Yuko Pets shall not be liable for indirect, incidental, special, or consequential damages resulting from your use of our platform or products.
• Our maximum cumulative liability for any claim arising from a product purchase shall not exceed the total amount paid by you for that specific purchase.

10. Governing Law and Dispute Resolution

• Applicable Law: these Terms and any dispute arising from them are governed by the laws of the Republic of Singapore.
• Resolution: in the event of a dispute, both parties agree to attempt resolution through good-faith negotiations or mediation at the Singapore Mediation Centre (SMC) before initiating court proceedings in Singapore.

11. Contact Information

For queries regarding these Terms and Conditions:

• Entity: Yuko Pets Pte. Ltd.
• Email: support@yukopets.com
• Customer Care: +65 [number to be added]